FOR BUSINESS LOOKING TO MAKE A PROFITABLE Q4!
Your Acquisition Costs Are Skyrocketing. Your Retention Rate is Flatlined. We’ll help you optimise your profits.
Before you burn another dollar on ads, watch this video…
Brands we have worked with
- 5/10 spots left in
- October
Why Retention Is Everything
Acquisition costs have risen 60% in the last 5 years
A 5% boost in retention = up to 95% more profit (HBR)
Retained customers spend 67% more than new ones
Most brands don't even know why their customers leave
CRM and retention can feel overwhelming, there’s so much to focus on. But when you shift your attention to the right levers, even small gains 1% here, 5% there compound into serious growth. All without spending more on acquisition.
What we can do for you
We help businesses unlock hidden revenue, maximise customer lifetime value, and build unshakable brand loyalty through strategic CRM and retention marketing.
CRM Audits & Opportunity Mapping
Identify gaps and quick wins that drive immediate results.
Revenue Growth Strategies
Proven methods to increase profit margins from your existing customer base.
Retention Campaigns That Work
Automated flows and targeted campaigns to keep customers coming back.
VIP & Loyalty
Program Design
Create unforgettable experiences for your top-tier customers.
Churn Prevention Systems
Stop customers from lapsing with proactive, data-driven strategies.
Onboarding Optimisation
Convert first-time buyers into loyal repeat customers.
Data-Driven Marketing
Turn customer insights into powerful actions that boost sales.
Omni-Channel Integration
Seamlessly connect email, SMS, WhatsApp, and push notifications.
Real Results. Trusted by Industry Leaders
Real Results. Trusted by
Industry Leaders
Hear what clients say about our work and results.
Nasima spearheaded the development of Sephora UK's loyalty program overseeing all areas of development to launch. Her leadership delivered outstanding results, both in terms of branding and commercial impact. The program's success was phenomenal, attracting an impressive 90,000 new customers within just six months. The entire team is thrilled with these exceptional
outcomes, a testament to Nasima's vision and dedication.
Christiana kyriakidesHead of Digital Sephora 
Wakansu is a fashion brand from Senegal, it was important for us to honour our heritage in the way we communicate with our customers. Nasima helped us weave that story into our CRM, creating messaging and journeys that feel authentic and connect deeply with our audience. She’s put us in a strong position, with a clear focus on where we need to grow next. Thank you for all your work, we can’t wait to work with you in the next stages of our growth.
Aly FarhatFounder of Wakansu.com 
We hired Nasima to help us optimise our customer journey and better leverage our existing customer base. As a B2B organisation, she quickly understood our business, pinpointed gaps in our customer journey, and improved our processes. She implemented initiatives that reduced churn and significantly increased retention improving our B2B customer retention rates by 210%. Nasima gets straight to the pain points, wastes no time, and provides clear direction on where to add the most value from a CRO perspective. Highly recommended - she delivers results and more!
Abdul AlimCo-founder 
At Minted, Nasima introduced a fresh, strategic lens partnering with key decision-makers, engaging community influencers, and tapping into overlooked segments like mothers with significant purchasing power. Her unique ability to fuse emotional intelligence with commercial strategy resulted in innovative, trust-building campaigns that attracted high-value investors in gold and silver. I highly recommend her, she will drive you results and more!
Hamzah AlmasyabiCEO 
As a start-up, we needed to optimise fast and Nasima delivered. She improved our onboarding process to boost conversion rates by almost 500%, knew exactly what to do, and got straight to it. She helped us extrapolate valuable insights from our data, turning them into strategies that drive growth. If you want results, Nasima is who you call.
Ciaran McdonaldFounder - Hundoapp Middle East 
Meet Nasima
With over 17 years of hands-on experience, I help small to medium businesses and marketing teams audit their current setup, identify hidden opportunities, and optimise every stage of the customer journey, to drive incremental revenue, lifetime value, loyalty, VIP retention, and more. It’s about spotting the 1% improvements in the right areas, the small but powerful customer touch-points that can take your business miles.
Expertise. Strategy. Growth. Delivered.
Work with a team of seasoned experts in eCommerce, Fintech, and Non-Profit. We design tailored CRM, retention, and growth strategies that unlock hidden revenue, build loyalty, and deliver measurable impact across industries.
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This is for you if
- You’re making sales, but you know there’s untapped potential. You need someone who can pinpoint exactly where the biggest returns, and the most value are hiding.
- You’ve built momentum, now you want to unlock the extra 20–40% sitting in plain sight.
- You want someone to spot the gaps, cut the fluff, and give you a clear plan showing exactly what to fix, drop, and double down on for the biggest wins.
- You’re okay letting competitors poach your best customers while burning time & money instead of focusing on what actually moves the needle.
- You’re fine with unpredictable revenue months when you could have consistent, compounding growth.
- You’d rather gamble on acquisition than bank on proven retention strategies.