Last Updated: July 23, 2025
This Privacy Policy explains how Complex Media (also referred to as “Company”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your information when you visit our website complex-media.com or use our services. By accessing or using our website/services, you agree to the terms of this Privacy Policy.
Website: www.complex-media.com
Company Details: Complex Media is a CRM and retention marketing agency based in Dubai, UAE.
We may collect personal data that you provide voluntarily, including but not limited to:
Name
Email address
Phone number
Company name
Job title
Project requirements or other details submitted via forms/contact
We automatically collect certain information when you visit or use our website/services, such as:
IP address
Browser type & version
Pages visited
Clicks, scroll behavior, time spent on pages
Device type, operating system, etc.
If visitors leave comments, we collect:
The content of the comment
Browser user agent string
Gravatar hash (if applicable)
Metadata associated with their comment
If you upload media (image, video, etc.), avoid embedding location data (e.g., EXIF GPS) in the files, as it may be extractable by visitors or third parties.
We use cookies and similar technologies for purposes including:
Enhancing user experience
Saving display & login preferences
Enabling site functionality (e.g., session management)
Performance monitoring and analytics
Marketing, retargeting ads, etc.
Types of cookies we may use:
Comment cookies (retain comment history, etc.) – ~1 year
Session cookies – while logged in / to maintain user sessions
Publishing/editing cookies – temporary (e.g., 1 day)
Others as needed
You can control or disable cookies via your browser settings, but this may affect some features.
Our articles or pages may include embedded content (e.g., YouTube videos, Instagram posts, etc.). Such content may behave as if you visited the third-party site: they may collect data about you, use cookies, or track your interaction. We do not control the privacy practices of those third-party services.
We may share your data with:
Legal or regulatory authorities, if required by law or in response to valid requests
Service providers / contractors who assist us with website operations, analytics, marketing, etc.
Any third party for marketing or advertising purposes, where you’ve given your permission
Comments and associated metadata: retained indefinitely (unless removed/requested otherwise)
Registered user data: editable or removable by the user
Contacts for marketing or consulting: kept unless you request deletion
You have certain rights regarding your personal data, including:
Request a copy of your data we hold
Request correction of inaccurate or incomplete data
Request deletion of your data
Opt out of marketing communications via email or SMS
Withdraw consent at any time, where applicable
To exercise these rights, contact us at the details in the “Contact Us” section below.
Some of your data may be processed or stored outside your country of residence (e.g., via cloud providers).
Comments may be scanned by automated spam detection tools.
We may send you marketing materials, offer updates, or consultation reminders. If you prefer not to receive these:
Unsubscribe via the link in the email
Or reply “STOP” (for SMS)
Please note: message & data rates may apply
We implement industry-standard security measures to protect your data. However, no system is 100% secure. Please do not share sensitive credentials or private information except through secure, specified channels.
Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Always review their own privacy policies before interacting or sharing data.
We may update this Privacy Policy from time to time. Any changes will become effective upon posting the revised policy on this page. For significant changes, we may notify you by email or via our website.
Email: nasima@complex-media.com
Website: www.complex-media.com
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at the above.
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