Here’s your final Privacy Policy for Complex Media, fully updated to include all standard sections (e.g., cookies, comments, embedded content) and aligned with best practices for Facebook, WordPress, and marketing agency websites.
Email: nasima@complex-media.com
Privacy Policy for Complex Media
Last updated: July 23, 2025 This Privacy Policy explains how Complex Media (“Company”, “we”, “our”, or “us”) collects, uses, discloses, and protects your information when you use our services or visit our website at www.complex-media.com By accessing or using our website or services, you agree to this Privacy Policy.1. Who We Are
Website: https://www.complex-media.com Complex Media is a CRM and retention marketing agency based in Dubai, UAE.2. Information We Collect
Personal Data
We may collect:- Name, Email address, Phone number, Company name,Job title, CRM project needs, Other details submitted via forms or contact
Usage Data (Automatically Collected)
Includes:- IP address, Browser type and version, Pages visited, Clicks, scrolls, and behavior,Device information
Comments
When visitors leave comments, we collect:- Comment data, Browser user agent, Gravatar hash (if applicable)
Media Uploads
If you upload images, avoid embedding location data (EXIF GPS), as site visitors may extract it.3. Cookies and Tracking Technologies
We use cookies to:- Improve user experience, Save login and display preferences, Enable site functionality, Analyze performance, Retarget marketing ads (where applicable)
- Comment cookies (1 year), Session cookies (on login/logout), Publishing/editing cookies (1 day), You can control cookies via your browser settings.
4. Embedded Content from Other Sites
Articles may include embedded content (e.g., videos, posts). These behave as if you visited the original site, which may:- Collect data, Use cookies, Track interaction if you’re logged in to their platform
5. Who We Share Your Data With
We may share your data with:- Legal or regulatory authorities (if required)
6. How Long We Keep Your Data
- Comments and their metadata: retained indefinitely
- Registered user data: editable or removable by the user
- Marketing or consulting contacts: retained unless you request deletion
7. Your Rights
- Request a copy of your personal data, Request correction or deletion, Opt out of emails/SMS anytime, Withdraw consent where applicable. To act on these rights, contact: support@complexmedia.agency
8. Where Your Data Is Sent
- Comments may be scanned by an automated spam detection tool
- Data may be stored or processed outside your country with secure cloud providers
9. SMS & Email Communications
You may receive marketing tips, offers, or consultation reminders. To opt out: Text “STOP” or unsubscribe via email. Message/data rates may apply.10. Data Security
We use industry-standard safeguards to protect your data. However, no online system is 100% secure never share passwords or sensitive info unnecessarily.11. Third-Party Links
We may link to third-party sites. We’re not responsible for their practices. Please read their policies before engaging.12. Changes to This Policy
We may update this policy as needed. Changes take effect upon posting. For major updates, we may notify you by email or on our website.13. Contact Us
Email: nasima@complex-media.com
Website: