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Terms & Conditions
Last Updated: 8/18/2025
Welcome to Complex Media. By accessing or using our website, services, or any related platforms, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. Introduction
These Terms & Conditions (“Terms”) govern your use of our website complex-media.com, and any services provided by Complex Media, a CRM and retention marketing agency based in Dubai, UAE.
By using our website or services, you confirm that you accept these Terms. If you do not agree, you should not use our services.
2. Services
Complex Media provides CRM solutions, marketing consultancy, and digital media services.
We reserve the right to modify, suspend, or discontinue any part of our services without prior notice.
Any new features or tools added will also be subject to these Terms.
3. Eligibility
To use our services, you must:
Be at least 18 years old or the legal age of majority in your jurisdiction.
Have the legal authority to enter into these Terms on behalf of yourself or your company.
4. User Responsibilities
When using our services, you agree to:
Provide accurate and complete information.
Not misuse our services for unlawful, harmful, or fraudulent purposes.
Not upload or share malicious code, viruses, or content that violates third-party rights.
We reserve the right to suspend or terminate your access if these rules are violated.
5. Intellectual Property
All content on this website—including text, graphics, logos, designs, and software—belongs to Complex Media unless otherwise stated.
You may not copy, reproduce, or distribute our materials without written permission.
You may use our website content only for personal or internal business purposes.
6. Payments & Fees
All fees for services must be paid according to the agreed proposal, invoice, or subscription plan.
Payments are non-refundable unless otherwise stated in writing.
We reserve the right to change our prices at any time, with prior notice for active clients.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these websites.
8. Limitation of Liability
Complex Media is not liable for any indirect, incidental, or consequential damages resulting from the use of our services.
We do not guarantee uninterrupted access, error-free operation, or complete security of our systems.
9. Indemnification
You agree to indemnify and hold Complex Media, its employees, and partners harmless against any claims, damages, liabilities, or expenses resulting from your use of our services or violation of these Terms.
10. Termination
We may suspend or terminate your access to our services at any time, without notice, if you breach these Terms or misuse our platform.
11. Governing Law
These Terms are governed by the laws of Dubai, United Arab Emirates, and any disputes will be subject to the exclusive jurisdiction of the Dubai courts.
12. Changes to Terms
We may update these Terms from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of our services means you accept the updated Terms.
13. Contact Us
If you have any questions about these Terms & Conditions, please contact us: